Shipping

SHIPPING & RETURNS POLICY FOR AUSTRALIA

On occasion FAmazing.com.au offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.

This month's special

FREE Standard shipping for all orders over AUD$200 - Australia only. Oversized* items are exempt from this offer.

$10.00 AUD (Australia Post) Standard Post up to 500g.

$15.00 AUD (Australia Post) Express Shipping for orders under AUD$200.00 – Australia only. Oversized* items are exempt from this offer.

$50.00 AUD Flat rate for International Shipping. Oversized* items are exempt from this offer.

*Oversized items are labelled due to the fragile nature, weight and size of select products. Shipping is calculated on dimensions, weight and location and therefore Oversized items are not eligible for the free shipping offer for full-priced products over $200 AUD. One of our customer service team members would be in contact with you prior to any additional charges being added to the transaction

Process

1. The processing time for orders is 3-5 business days. After that, delivery time within Australia is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by Australia Post, customs, natural occurrences, transfers from Australia Post to the local carrier in your area/country and or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Australia.

Payment

2. Orders will not be processed until payment received.

Track

3. FAmazing.com.au offer a standard delivery service including track & trace via both Australia Post. You will be sent a tracking number with confirmation of your package being picked & packed and ready for delivery. Australia Post & or any other Australian or international courier company that we use may have other specific terms of delivery. We recommend that you also check their terms of delivery.

DELIVERY CHARGES

Delivery charges cover packaging & delivery cost. We do not accept responsibility for the loss or damage of your goods in transit by Australia Post.

Whilst we process our orders as promptly as possible, once an order has been dispatched from our warehouse and has been lodged with Australia Post, we have no control over delivery times. We are not liable for any loss or delay caused by Australia Post.

For our carriers you will receive an email with tracking details enclosed once the item has been picked & packed and is ready to distribute.

In the unfortunate circumstance where an item may be sold out, we will contact you to let you know within 48 hours of your order being made. You will be asked to consider an alternative item, or if you have already paid for the goods, your money will be promptly refunded for such goods.

FREE PICKUP

Should you decide you would like to pick up your items from our Store, we will be happy to facilitate this at a mutually convenient time. CONTACT US to let us know

Once payment for the goods has been received and processed, you will receive an email or phone call from us to organise a Pick Up Window.  Once Free Pickup has been selected, paid shipping cannot be provided.  

SHIPPING POLICY FOR INTERNATIONAL ORDERS

Delivery times and costs for international deliveries vary depending on the destination country. As with Australian deliveries, we do not accept responsibility for the loss or damage of your goods in transit by our international courier company.

You will receive an email with tracking details once the item has been picked & packed and is ready to distribute.

FAmazing only ships to the following countries for $50AUD flat rate as follows: 

New Zealand, Hong Kong, Japan, Malaysia, Thailand, Singapore, South Korea and China, United States, United Kingdom, Europe. Oversized* items are exempt from this offer.

*Oversized items are labelled due to the fragile nature, weight and size of select products. Shipping is calculated on dimensions, weight and location and therefore Oversized items are not eligible for the flat rate shipping offer.

As stated in our Terms, international shipments are subject to controls by customs authorities in the destination country, this may delay the delivery of international orders. We are not liable for any loss or delay caused by our international courier or due to any local customs issues, including inspection or confiscation of any goods by local authorities.

You (or the recipient if not you) may be contacted by the local customs authorities or courier company to provide further information or documentation and authorisation to import the order into the relevant country.

Change of minds returns will not be accepted for international orders.

If your goods are damaged (and provided the damage has not occurred in transit) then email famazingcairns@gmail.com with photos of the damaged goods. Damaged and faulty goods are considered on a case by case basis. In the event, we accept a return for damaged goods then you will be liable for all shipping costs for the return of the goods to Australia.

Please CONTACT US forany clarification required.

Updated - 20/11/2017