Returns

RETURNS POLICY

We want you to be satisfied with your FAmazing.com.au experience and should you change your mind, we will provide a Store Credit to the value of the item(s) purchased, excluding shipping costs.  

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.  

Please note all goods are inspected and photographed before they depart our Store and returned items will be fully inspected on their return.  

The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.  We are not responsible for any items that are returned to us by mistake.  

If you are unhappy with your purchase we will happily provide you with a Store Credit (Valid for 6 months) to the value of the returned item(s), excluding shipping costs, as long as the following due process is followed :-

  • Purchases in-store and online must be returned within 14 days of receipt and or delivery of goods.
  • Item is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.

  • By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all tags, packaging and accessories are included.

  • Please note that shipping/return charges are not refundable unless the returned product is deemed to have a fault.

  • The return must be accompanied by one of our Return Forms. You will find this enclosed in your delivery.  

  • Store Credit is valid for 6 months from date of issue.

  • No Store Credit can be given after 14 days of receipt of delivery of goods for change of mind or if you have made the wrong decision.

  • We reserve the right to deny issuing a Store Credit if the merchandise does not meet the return policy requirements above.

  • Sale items cannot be returned nor issued with a Store Credit.

Excluded change of mind items

  • Socks
  • Underwear

  • Inner wear

  • Altered apparel

  • Jewellery

DAMAGED & FAULTY GOODS

While we try our best to ensure that your goods are in pristine condition when you receive them, unfortunately sometimes they can be damaged in transit. If your goods are damaged when you receive them, please take clear photographs of them and email them to us within 24 hours of your receipt of them. Our customer service team will then contact you regarding next steps.

Please email famazingcairns@gmail.com with the photos of the damaged goods.

The remedy provided to you will depend on the circumstances and be in accordance with the relevant law. We may take 48 hours to revert to your initial correspondence.

To the fullest extent permitted by law, we reserve the right to refuse to provide a Store Credit if we deem the damage to be due to misuse of fair wear and tear or failure to use or care for the product in accordance with the manufacturer's instructions or if the returned goods do not reach us.

This Returns Policy does not affect your rights under the Australian Consumer Law or other legislation.

Please note all goods are photographed before they depart our Warehouse and returned items will be fully inspected on their return.  We may also consult with the supplier or manufacturer to determine if the item is faulty.

Damaged and Faulty Items are considered on a case by case basis. Please CONTACT US for any concerns

Updated 20/11/2017